REDEFINING CX THROUGH
TECHNOLOGY
AND CARE

Hero Image

Deliver more than service: build loyalty, trust, and value at every touchpoint. Our CX solutions are rooted in human empathy and powered by artificial intelligence to foster meaningful, lasting connections.

WHY CHOOSE CUSTOMER EXPERIENCE
BY CAT?

CUSTOMER
EXPERIENCE
CX
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At CAT America Media, we rethink customer service as a growth engine. Our end-to-end support solutions help brands create meaningful interactions at every touchpoint: across voice, chat, email, and social media. From high-volume contact centers to personalized premium service, we deliver the people, technology, and processes to exceed expectations.

We combine human empathy with AI-driven tools to resolve issues faster, boost satisfaction, and turn service into a powerful brand experience.

WHEN CUSTOMERS REACH OUT, WE REACH HIGHER

Omnichannel Excellence

Be where your customers are: voice, chat, email, social. Deliver consistent, seamless service across every channel.

Faster Resolutions, happier Customers

Reduce response time and increase first-contact resolution with optimized workflows and intelligent routing.

Scalable, custom solutions

From startups to enterprises, we create customized CX strategies based on your industry, audience, and goals.

People + Technology

Our trained agents work hand-in-hand with automation tools to offer efficient, empathetic, and brand-aligned support.

Data-Driven Performance

Track KPIs, measure satisfaction, and continuously improve through insights that matter.

Build Trust Through Every Interaction

Turn every conversation into an opportunity to strengthen your brand’s reputation.

SEAMLESS INTEGRATIONS, PERFECT MATCH.

We seamlessly integrate into your ecosystem. Our solutions adapt to any platform you use, powered by a tech team specialized in connecting software, processes, and systems. We're the technology partner that fits your needs, flexible, reliable, and built to scale with you.

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SUCCESS
STORIES
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Smart service driving retail results.

Customer ExperienceEfficencyScalability

A leading retail company centralized multiple services into a single operation, managing insured service, after-sales, and trade-in programs. With standardized processes, automation, and proprietary technology, it achieved greater control, efficiency, and scalability. <br>The result: shorter handling times, more successful transactions, and better customer care.

-5 minutes

for key services.

25.000

successful trade-ins in 6 months.

30.000

calls handled

ABOUT
US
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At CAT America Media, we hear you and we make sure your customers feel heard too. Our team, with over 20 years of experience in technology and innovation, specializes in creating cutting-edge solutions that empower businesses to connect, understand, and grow.



Our mission is simple: to help organizations succeed by leveraging the power of data, analytics, and intelligent tools. From improving customer experiences to optimizing internal processes, we provide the expertise and technology to make it happen.



We offer a wide range of solutions, including Business Process Outsourcing, Knowledge Process Outsourcing, RPA, CX, Business Intelligence, and Voice Analytics.



With a presence in Latin America and the United States, we are a global team of visionaries and problem-solvers covering The Americas. Our focus is on delivering scalable solutions tailored to the unique needs of each client.



Join us and discover how listening better leads to smarter results

CAT AMERICA MEDIA

USA
>
One Aventura, Suite 200
20900 NE 30th Ave, Aventura,
FL 33180, EE. UU.
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+1(305)357-8122
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LATAM
>
Tte. Gral. Juan Domingo Perón 867
Ciudad de Buenos Aires
Argentina, C1038AAQ
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+54(011)4132-2200
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CONTACTUS_

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