WHAT
DO YOU
NEED?

WE

HEAR YOU

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At CAT Technologies, we turn data into action.

With AI-powered tools and best-in-class partnerships, we help you optimize processes, enhance customer experiences, and boost business performance.

So you can focus on what really matters, while we take care of everything else.

Solutions Hero

SOLU
TIONS

Our wide range of solutions includes:

BUSINESS PROCESS OUTSOURCING
KNOWLEDGE PROCESS OUTSOURCING

We take BPO to the next level with integrated sales support, efficient back-office solutions, and smart collection services. Our sales strategies combine traditional and digital channels, powered by BI tools and expert teams to drive performance. In collections, we apply predictive models and AI to improve recovery rates with speed and precision. And our back-office services cover everything from process analysis to operational control, reducing costs while enhancing customer experience and strengthening brand value across every touchpoint. It's not just outsourcing—it's an engine for smarter, scalable growth. As business needs evolve, so do we, moving beyond traditional BPO into Knowledge Process Outsourcing (KPO). We bring added value by leveraging data, expertise, and strategic insight to support smarter, more informed decision-making across the organization.

CUSTOMER
EXPERIENCE

We manage high-volume customer service operations with accuracy and efficiency, ensuring seamless end-to-end relationship management. Our CX solutions are designed to enhance customer satisfaction, streamline processes, and maintain service excellence across industries. Whether it's support, engagement, or problem resolution, we create personalized and efficient experiences that build loyalty and trust. Because every great brand story is built on how it treats people when they need it most.

VOICE

VOICE
ANALYTICS

Our Voice Analytics solution stands out for its ability to understand conversations with real precision and context. It uses AI models trained in industry-specific natural language, capable of recognizing slang, emotions, tone of voice, and the intent behind words. It doesn't just transcribe: it understands what's said and what's meant. With real-time insights and predictive alerts, businesses can optimize customer experience, enhance agent performance, and drive smarter decisions.

ROBOTIC PROCESS
AUTOMATION

Our Robotic Process Automation (RPA) solutions redefine efficiency by automating critical business processes with speed and accuracy. From consultation to implementation and ongoing management, we deliver end-to-end automation services that reduce manual workload, enhance productivity, and minimize errors. With AI-powered automation, we optimize back-office operations, freeing up valuable resources to focus on innovation and growth. It's not just automation—it's the freedom to focus on what moves your business forward.

BUSINESS

BUSINESS
INTELLIGENCE

We empower businesses with data-driven intelligence that simplifies complex decision-making. Our BI solutions integrate and automate data from multiple sources, providing clear, real-time insights that improve operational efficiency, track performance, and uncover new market trends. It's not just data—it's insight that drives better decisions to stay ahead in a competitive landscape.

LOYALTY
PROGRAMS

Our loyalty programs are designed to foster long-term relationships between brands and their customers by centralizing all recognition, reward, and engagement initiatives in one seamless platform. Users can earn and redeem points for a wide range of experiences, exclusive benefits, and discounts. We also monetize the loyalty ecosystem through strategic brand alliances that contribute high-perceived-value rewards in exchange for visibility, data insights, or cross-promotion. This model adds prestige and generates revenue without relying on direct brand expense. Loyalty that pays off—for customers and brands alike.

ABOUT
US
_

At CAT America Media, we hear you and we make sure your customers feel heard too. Our team, with over 30 years of experience in technology and innovation, specializes in creating cutting-edge solutions that empower businesses to connect, understand, and grow.

Our mission is simple: to help organizations succeed by leveraging the power of data, analytics, and intelligent tools. From improving customer experiences to optimizing internal processes, we provide the expertise and technology to make it happen.

We offer a wide range of solutions, including Business Process Outsourcing, Knowledge Process Outsourcing, RPA, CX, Business Intelligence, and Voice Analytics.

With a presence in Latin America and the United States, we are a global team of visionaries and problem-solvers covering The Americas. Our focus is on delivering scalable solutions tailored to the unique needs of each client.

Join us and discover how listening better leads to smarter results

CONTACTUS_

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